Frequently Asked Questions

Everything you need to know about your Giovanni Cosmetics experience.

Are Giovanni Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test on animals at any stage of production.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused portion for a full refund or exchange.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.

Are your products safe for sensitive skin?

Our formulas prioritize natural ingredients and are dermatologically tested. However, we always recommend performing a patch test before fully integrating a new product into your routine.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.